Sales Support Representative

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Remote, USA
$18.50/hour

Position Description

Our Sales Support Representative will act as a consultant, helping to shape our products to solve our clients’ unique problems. Please note that this is not a traditional sales position and has no commission-based incentives.

This role is part of our New Inquiry Sales team, a team that embodies our commitment to building loyalty through exceptional service that consistently exceeds our clients’ expectations. We’re looking for someone who can take a consultative sales approach, bring excellent communication skills, and feels passionately about helping clients find the best services for their needs.

Essential Duties

  • Handle incoming inquiries and initiate proactive outreach to potential clients to introduce and discuss our services.
  • Demonstrate active listening to understand client requirements, offer customized solutions, and provide expert advice.
  • Build and sustain client trust by displaying empathy and delivering a positive and interactive experience.
  • Manage leads throughout the sales pipeline using the CRM system, ensuring prompt follow-ups and accurate data management.
  • Stay informed about our service offerings and industry developments to effectively communicate benefits to clients.
  • Address client concerns with strategic responses, guiding discussions towards positive outcomes.
  • Collaborate with team members and other departments to enhance processes and support team achievements.
  • Consistently achieve or surpass individual sales targets while contributing to team objectives.

Required Qualifications

  • Proven background in consultative sales, preferably in a call center or remote setting.
  • Excellent verbal and written communication skills, adept at conveying solutions clearly and convincingly.
  • Proficiency in utilizing CRM tools and remote work platforms like Salesforce, HubSpot, and Microsoft Teams.
  • Demonstrated expertise in innovative problem-solving and tailoring solutions to meet client needs.
  • Dedication to delivering exceptional customer experiences and fostering enduring client connections.
  • Adaptability to excel in a dynamic, rapidly changing environment and address evolving client requirements effectively.
  • Track record of managing multiple leads and efficiently prioritizing tasks.
  • Strong capacity to work autonomously and maintain focus in a remote work environment.